Cancelled Account

[Jacqui259025514wlb]

I cancelled my account a couple of days into a free trial but I have still been charged and appear to have an active account.

Is this a common problem?

[S S. · Accepted solution]

Hello @Jacqui259025514wlb,

I hope you are doing well. I am sorry for the trouble.

I checked your account and saw that the subscription you are referring to is still active. In this case, I suggest you proceed with the cancellation first from the given link: How to cancel Adobe trial or subscription

I hope this helps.

Thanks,

Souvik.