Cancelled Account

New Here ,
Aug 31, 2022 Aug 31, 2022

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I cancelled my account a couple of days into a free trial but I have still been charged and appear to have an active account.

Is this a common problem?

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Cancel subscription

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correct answers 1 Correct answer

Adobe Employee , Aug 31, 2022 Aug 31, 2022

Hello @Jacqui259025514wlb,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your account and saw that the subscription you are referring to is still active. In this case, I suggest you proceed with the cancellation first from the given link: How to cancel Adobe trial or subscription

 

I hope this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Hello @Jacqui259025514wlb,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your account and saw that the subscription you are referring to is still active. In this case, I suggest you proceed with the cancellation first from the given link: How to cancel Adobe trial or subscription

 

I hope this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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