Cancelled Adobe Pro Trial. Still being charged.

[Margaret28720412bbdl]

    Recently, I noticed that I had been charged for an Adobe Pro Trial Subscription for both January and February, even though I had cancelled. 

    I first cancelled in January the very day I had installed and used it. Because I later happened to notice that it still seemed active, and thinking that I had forgotten to cancel before, I cancelled again in February. 

    I’ve been finding it difficult to find someone at Adobe to address this problem. I would like a refund, along with confirmation that my cancellation has been accepted.

    Thank you.

[Amal.]

Hi @Margaret28720412bbdl 

Hope you are doing well and sorry to hear that.

This is something that can be better handled by our billing team, i have shared more details in private message, please check .

Regards

Amal

[Margaret28720412bbdl]

Hi,

      In response to your message, I had called the phone number mentioned in private message sent to me by Amal. . The first person I spoke with transferred me to another person, whose name I have forgotten. After some discussion, he assured me that he had cancelled the trial subscription, and that I'd be getting a refund as requested.

      A few months ago (in August), upon checking my credit card statements, I discovered that I was still being charged. (I am still being charged, the next payment being due on December 18, 2023.) I also never received the promised refund. This is very frustrating. Would someone please resolve this?  Thank you.

[Amal.]

Hi there

Please share the case number in a private message for the call that you made, so we can check and assist you better.

~Amal

[Margaret28720412bbdl]

Dear Amal,
The case number is:

ADB-28630698-T3J8

Thank you.
Margaret28720412bbdl
________________________________________

[Bernd Alheit]

Why does you post copies of replies?

[Carol2971857312x6]

I also, am still being charged for a subscription I cancelled 2 months ago.  In fact I don't even know how I agreed to a private subscription, since my school has adobe and I have a school account for adobe acrobat.