Cancelled Adobe Pro Trial. Still being charged.

[Margaret28720412bbdl]

    Recently, I noticed that I had been charged for an Adobe Pro Trial Subscription for both January and February, even though I had cancelled. 

    I first cancelled in January the very day I had installed and used it. Because I later happened to notice that it still seemed active, and thinking that I had forgotten to cancel before, I cancelled again in February. 

    I’ve been finding it difficult to find someone at Adobe to address this problem. I would like a refund, along with confirmation that my cancellation has been accepted.

    Thank you.

[Amal.]

Hi @Margaret28720412bbdl 

Hope you are doing well and sorry to hear that.

This is something that can be better handled by our billing team, i have shared more details in private message, please check .

Regards

Amal