Cancelling plan.

[Philip23221711v0lr]

Hello,

I decided to try the free trial of acrobat pro DC and forgot about it. Looking at my bank transactions I can see that I've been paying for the service for 2 months. When I try to cancel the plan I'm being told that I have to pay 810 kr (80USD) as I'm cancelling my plan early. It seems as if I've been put on a 1 year plan automatically after the end of the trial. I've never agreed to this and would like to cancel my plan without having to pay the 810kr.

With Regards,

Philip Wilson

[try67 · Accepted solution]

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[Philip23221711v0lr]

Thank you. The chat support helped me out and were kind enough to cancel my subscription without me having to pay extra.

With regards,

Philip Wilson

[try67]

Glad to hear it!

[Fundacion24476654dviz]

I have been trying to cancel via the chat for almost 3 weeks now and it says to update the billing info to cancel. I do not intend to continue with the plan and therefore don't need to add it for you to unnecessarily charge my credit card. I want it cancelled and your chat keeps saying you are closed. Please proceed