Cancelling Subscription!

[fearless_echo6037]

Hello,

I’m unable to reach customer support via chatbot or phone, so I’m posting here in hopes someone can help.

I accidentally subscribed to the Adobe Acrobat Pro annual plan, although I only intended to use it short-term. I believed I was signing up for a monthly, cancel-anytime plan. I no longer need the product and would like to cancel the subscription, as the annual fee is a significant financial burden for me.

Since this was a misunderstanding and I only used the service briefly, I would kindly request a courtesy cancellation and refund without the usual early termination fee.

Does anyone know what I can do?

Thank you very much in advance.

Best regards,

L

[Shivangi_Gupta]

Hi fearless_echo6037,

Thanks for reaching out. You can cancel your plan by following the steps listed in this article: https://adobe.ly/3IWqmmd

Since this is an annual plan paid monthly which comes at a discounted rate, you may be asked to pay early termination fees for cancelling the plan before term end. You can check the details here: https://adobe.ly/42K2SHG

We hope it helps you make the decision.

Let us know if you have any questions.

^Shivangi