Cannot acces Adobe

New Here ,
Aug 24, 2022 Aug 24, 2022

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Hello,

 

I recently paid my subscription for Adobe (not pro I think) and then it said wait a moment for it to update and when it did it now says I do not have permission to open the application "Adobe Acrobat". 

 

I have restarted my macbook but I still cannot use it. Nor can I uninstall it, and it is updated obviously. I cannot even get into Adobe to sign out and in. 

TOPICS
General troubleshooting , Standards and accessibility

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

As described, you were unable to open the application and use it, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check if that works.

 

Regards

Amal

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