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Cannot add comment in new version of Acrobat on Mac

New Here ,
Sep 08, 2023 Sep 08, 2023

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When I use the tool to add a comment, the comment is added but unable to type any text into the comment box. Need help. I've been adding comments to Acrobat for over a decade and all of a sudden it is unusable. 

Screen Shot 2023-09-08 at 10.41.37 AM.png

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General troubleshooting , Modern Acrobat

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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2023 Sep 10, 2023

Hi @Stephen32160978uwf2 

 

I hope you are doing well, and thanks for reaching out.

 

Are you experiencing this issue with all your PDFs, or is it specific to one PDF? It might be helpful to try restarting both the application and your computer to see if that resolves the problem.

Could you also please provide the current Acrobat version installed on your system? Additionally, could you let me know if you are using a Mac or Windows machine, and if possible, specify your version?

 

As a troublesho

...

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Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Hi @Stephen32160978uwf2 

 

I hope you are doing well, and thanks for reaching out.

 

Are you experiencing this issue with all your PDFs, or is it specific to one PDF? It might be helpful to try restarting both the application and your computer to see if that resolves the problem.

Could you also please provide the current Acrobat version installed on your system? Additionally, could you let me know if you are using a Mac or Windows machine, and if possible, specify your version?

 

As a troubleshooting step, please consider disabling Protected Mode by navigating to Menu > Preferences > Security (Enhanced) and unchecking the 'Enable Protected Mode at startup' option. After testing this step, please re-enable Protected Mode for security reasons.

 

We're here to assist you, and any additional information you can provide will help us better address your issue.

 

Thanks,

Anand Sri.

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New Here ,
Dec 09, 2023 Dec 09, 2023

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I am having this same issue. It is happening with all PDFs, not just a specific PDF. I have restarted the application and my computer and the issue was not resolved. Additionally, this very same issue is happening on my work computer, as well as my home office computer. Both are Mac Mini computers (Apple M2, MacOS Sonoma 14.1.2) and both are running the same version of Adobe Acrobat Pro (Continuous Release, Version 2023.006.20380).

 

I tried your suggested troubleshooting of disabling Protected Mode, but Protecte Mode does not exist in this verson (see image below). 

Screenshot 2023-12-09 at 8.33.49 AM.png

I look forward to hearing from you soon.

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New Here ,
Mar 05, 2024 Mar 05, 2024

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I am having this exact same issue on both my Mac laptop and desktop. Both have the most up to date version of Acrobat and have been restarted recently. Seems to be a bug.

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New Here ,
May 30, 2024 May 30, 2024

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Same here 😕

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