Cannot add comment in new version of Acrobat on Mac

[Stephen32160978uwf2]

When I use the tool to add a comment, the comment is added but unable to type any text into the comment box. Need help. I've been adding comments to Acrobat for over a decade and all of a sudden it is unusable. 

[AnandSri · Accepted solution]

Hi @Stephen32160978uwf2 

I hope you are doing well, and thanks for reaching out.

Are you experiencing this issue with all your PDFs, or is it specific to one PDF? It might be helpful to try restarting both the application and your computer to see if that resolves the problem.

Could you also please provide the current Acrobat version installed on your system? Additionally, could you let me know if you are using a Mac or Windows machine, and if possible, specify your version?

As a troubleshooting step, please consider disabling Protected Mode by navigating to Menu > Preferences > Security (Enhanced) and unchecking the 'Enable Protected Mode at startup' option. After testing this step, please re-enable Protected Mode for security reasons.

We're here to assist you, and any additional information you can provide will help us better address your issue.

Thanks,

Anand Sri.

[AnandSri · Accepted solution]

Hi @Stephen32160978uwf2 

I hope you are doing well, and thanks for reaching out.

Are you experiencing this issue with all your PDFs, or is it specific to one PDF? It might be helpful to try restarting both the application and your computer to see if that resolves the problem.

Could you also please provide the current Acrobat version installed on your system? Additionally, could you let me know if you are using a Mac or Windows machine, and if possible, specify your version?

As a troubleshooting step, please consider disabling Protected Mode by navigating to Menu > Preferences > Security (Enhanced) and unchecking the 'Enable Protected Mode at startup' option. After testing this step, please re-enable Protected Mode for security reasons.

We're here to assist you, and any additional information you can provide will help us better address your issue.

Thanks,

Anand Sri.

[John32544314p6sc]

I am having this same issue. It is happening with all PDFs, not just a specific PDF. I have restarted the application and my computer and the issue was not resolved. Additionally, this very same issue is happening on my work computer, as well as my home office computer. Both are Mac Mini computers (Apple M2, MacOS Sonoma 14.1.2) and both are running the same version of Adobe Acrobat Pro (Continuous Release, Version 2023.006.20380).

I tried your suggested troubleshooting of disabling Protected Mode, but Protecte Mode does not exist in this verson (see image below). 

I look forward to hearing from you soon.

[KatieCFD]

I am having this exact same issue on both my Mac laptop and desktop. Both have the most up to date version of Acrobat and have been restarted recently. Seems to be a bug.

[Péter37735946rsk9]

Same here 😕

[SM_TMK9197]

Same for me. Had the latest version of Creative Cloud installed five days ago and now cannot add comments to any PDFs that I open using Adobe Acrobat Pro. 

Computer: Macbook Pro

OS: Sonoma 14.6.1

Adobe build: 24.2.20964.0

The PDFs aren't locked in any way. 

The Protected Mode at Start up is unchecked. 

I have twice tried a hard uninstall and reinstall and reset the computer. 

No dice. What gives? 

[Meenakshi Negi · Accepted solution]

Hi SM_TMK9197,

Thank you for reaching out, and sorry about the delay in response.

As mentioned, you cannot type text in the comment window. We assume that you have already tried the troubleshooting steps suggested above. We see that you are using an old version of the application. 

Please try updating the application to the latest version. For information on the latest updates, refer to the following help document: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

If that does not resolve the issue, please share the following information:

- Does it happen with particular files or files from a particular source?

- Did you make any recent changes that started this behavior?

- Share the sample PDF so we can replicate the behavior.

Let us know how it goes.

Thanks,

Meenakshi

[SM_TMK9197]

Hello Meenakshi, 

The update solved this issue. Thank you. 

[fgrigorio]

this worked for me. Thank you!