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Cannot cancel the free-trial membership of Adobe Acrobat

New Here ,
Mar 10, 2023 Mar 10, 2023

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As i am login using the Social ID, it is not allowed to manage my plan to end the free-trial suscription of Adobe acrobat. My account is locked due to mutiple logins.

 

It was quite annoying on this arrangement that cannot login using Social ID.

 

My account will be charged soon.

 

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Cancel subscription , Standards and accessibility

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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I would recommend that you contact your local sales team.

Can you describe what you mean by 'Social ID' so we are all on the same page.

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Hi Yun Ho288067559085,

 

Thank you for reaching out.

 

Please use the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope the information helps.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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