Cannot Click Into Form Fields

[Amanda369140608o89]

Something isn't working right with my Adobe Acrobat Standard (v 2024.002.20687).

When I try to enter data into the form fields, it does not allow me to. When I click, it's acting like I'm selecting the form field when I'm NOT in the Prepare a Form Tool. I have to tab or shift+tab to get to where I can type into the fields.

This is extremely annoying to say the least. Whatever is causing this issue also has a hover text with a click (and no, I don't mean a right-click) with a grayed out text box icon and an icon to send the form for signature. It appears, in an effort to make sending documents with form fields easier, they have removed some core functionality of actually being able to enter text into the form field (without tabbing & shift+tabbing back in).

Is there a way to fix this?

[Amal.]

Hi @Amanda369140608o89 

Hope you are doing well and thanks for reaching out.

This issue has already been reported to our engineering team for review.

We will share the update as soon as we get any information.

Thanks for your understanding

~Amal

[Meenakshi Negi]

Hi Amanda369140608o89,

Thank you for your patience so far.

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then, wait for some time and try to fill out the forms again. 

Let us know how it goes.

Thanks,

Meenakshi

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