Cannot convert PPT to PDF

[Chris26378448j1qc]

I have Microsoft 365 Personal and Adobe Acrobat Standard DC (Version 2022.002.20212) and cannot convert a Powerpoint file to a PDF.  It worked several days ago but for some frustrating reason it does not work now.  The following error message appears - AN UNEXPECTED ERROR OCCURRED.  PDFMAKER WAS UNABLE TO PRODUCE ADOBE PDF.  No problems in converting MS Word and Excel, but not Powerpoint.  Please advise? 

[bernasconi19652272294hrh0]

Me, too!

same error, how can i fix it?

Thanks

[carol26393634iyr6]

I also am having this issue, that all of a sudden I am unable to create a PDF from PPT and it worked fine just a couple days ago. This is a feature that is critical for my line of work and am now at a standstill. Please let me know how to fix this.

[Mary Kay26394389y3e1]

This seems to be an issue all the way around for many people.  It starts to change the PPT into a PDF and then says, "An unexpected error occurred.  PDFMaker was unable to produce the Adobe PDF." Super frustrating.  I did all of the tricks when you google the problem.  SOS.

[grafx78]

Same issue here. Just spent two hours on two seperate desktops uninstalling and installing everything from Creative Cloud to O365 and the problem persists. I know it's app specific because it's happening on two computers, multiple presentations, regardless of conversion settings. Please help!

[Eric25757218fxkk]

I have having the same error and it just occured.  I have reinstalled both MS Office and Adobe Creative Cloud.

Neither worked.  It's seems to be a legit issue between Adobe and Microsoft.

[grafx78]

I contacted Adobe support this morning and they confirmed this is a known issue and cause is from the latest O365 update. It has been reported as a bug and is being worked on. Hopefully, if someone from the Adobe team comes across this post, they can share additional information.

[Efrain26411487jrmi]

Hi, same problem here. Ive spent many hours trying to find a way to solve the problem but it persists. My recomendation to carry on with work is to use "I love pdf" web site resources 

[carol26393634iyr6]

I have tried I love pdf and several other online converters but none of them will convert correctly with what I work with, specifically hyperlinks. They all take away the font color and I'm not even sure all the links would still work in what I got back. That's why its critical they do fix this soon as I am getting really far behind on what I need to get done. 

[Brian26412772hpcp]

Same issue here and I just got off a chat with Microsoft and they of course claim to know nothing about it and are saying it must be an adobe issue. They also told me I could use the export function instead of save as pdf but that is not working either. I can convert from Word and Excel just not from PPT.

[Mary Kay26394389y3e1]

It seems to be a Microsoft issue so the recommendation was to revert to the last update which is on 9/13. Super frustrating.

Sent from Mail<> for Windows

[grafx78]

This is the bug number I was given by the Adobe rep I chatted with this morning. They are aware for sure but it is because of the latest O365 update. Regardless, at least we know Adobe is working on it: ADC-4379203

[Efrain26411487jrmi]

I tried the export function "create document PDF/XPS" and it worked. Thanks
for sharing

[grafx78]

Sweet! Just tried that workaround myself and it preserved formatting/fonts/etc. Should do the trick for now until it's fixed 🙂

[carol26393634iyr6]

Thank you!!  I had tried everything online and nothing worked, but didn't think of this!  Awesome and I just tried it and it kept ALL my hyperlinks and font colors! I am so HAPPY! Thank you for finding this workaround :). And I am so glad I found this thread, thank you grafx78 for starting it and Efrain for finding the solution ❤️ 

[Elias264975383jxv]

I was able to do it just by saving it as a PDF, I just change the file name.PPTX to filename.PDF