Cannot create a Droplet in Acrobat

[danf89783392]

Hello! I am trying to create a droplet to run a preflight profile, but when I hit save the droplet does not save to the specified location.

Steps to re-create:

Under Print Production tab - choose Preflight

In preflight dialog box, I am selecting a profile 

In the top right under "Options" I am choosing "Create Droplet"

Setting my Success and Error folders

Click "Save"

The Save As dialog opens with the File name saving as a .exe file, the Save as type is blank without any options to choose from

When I click save, no file ever appears in the specified directory. 

Adobe Acrobat Version 2022.003.20314 on Windows 10 Pro

[Eric Dumas]

Hi,

I followed your exact steps and it worked for me.

I made sure that:

• the 2 locations: Success, failure and droplet were different
• I have admin rights on the computer

Have you tried the same process with a different profile as a starting point?

[danf89783392]

Hi Eric,

Yes the success, failure and droplet are all in different locations, and yes I have admin rights on my computer. I even just tried it specifically stating to Run as an Administrator. 

I have also tried using different profiles and that did not work.

Thanks for your help so far!

[Jocelyn218412697muz]

Im having the same issue. 

Print Production tab - choose Preflight

In preflight dialog box, under defaults selecting a profile 

"Options" I am choosing "Create Droplet"

Droplet Setup window opens. 

Once I hit save on this window and try to save the droplet on the Desktop with default name. 

Hit save and does nothing. Reverts back to Preflight window.