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When I drag a Excel file to the Acrobat Dock icon on a Mac I get the below error. I've tried deleting the "ArcFolder" folder (which regenerates itself), but that does not fix the issue.
I've also tried restarting the Mac in safe mode, and removing and reinstalling MS Office and Acrobat.
Any help would be greatly appreciated.
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Hello Brandont,
Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.
Also, try the troubleshooting steps from the following KB article Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows
Have you tried with other Excel file? Try opening the Excel file from the Acrobat from File>Open>Select the Excel file from the saved location, and see if the error message pops up.
You may also reset the Acrobat preferences once, and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.
If the issue persists, please share the following details:
Let us know how it goes and share your findings.
Regards,
Anand Sri.