Cannot Create PDFs, Error Messages completed. What does this mean?

[Carlisle1500]

After the last  update, I started getting this error when I tried to create pdfs. 

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:
(
)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

=====

Is this a PDF or Distiller error? Also, why is this happening? I'm getting these errors inside of Microsoft Office products now. 

[Amal. · Accepted solution]

Hi @Carlisle1500 

Hope you are doing well and thanks for reaching out.

Please go into the Printer Properties for your Adobe PDF printer, and on the Adobe PDF Settings tab, UNCHECK "Rely on system fonts only; do not use document fonts" as shown in the screenshot below and see if that works.

Let us know how it goes.

Regards

Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Carlisle1500]

Even when I change the font back to a different Adobe Font, the files error and I get this .txt files. See Screenshot below:

[Amal. · Accepted solution]

Hi @Carlisle1500 

Hope you are doing well and thanks for reaching out.

Please go into the Printer Properties for your Adobe PDF printer, and on the Adobe PDF Settings tab, UNCHECK "Rely on system fonts only; do not use document fonts" as shown in the screenshot below and see if that works.

Let us know how it goes.

Regards

Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Carlisle1500]

@Amal. Thanks. This issue closed and working. Also, the AI Assistant is working on this document now. 

[Carlisle1500]

I want to update this post for comments.  Today, I had issues to printing again but I reformed the document  with another font but stil had problems until I did the Adobe "save" to PDF not "Print" to PDF. 

Can anyone make comments on whether this is by design or still an error? I need to know how this SHOULD work. See screenshot below:

[Carlisle1500]

Is Adobe and Microsoft fighting? I cannot  get any work done productively now. 

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[142 105 110 67 97 105 0]
(
)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

===

%%[ ProductName: Distiller ]%%

Aptos not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:

[96 110 106 110 97 97 41 142 105 111 67 97 105 0]

(


 )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

If you going to try to make me choose between Adobe and Microsoft, you will lose....

[Amal.]

Hi there

We are sorry for the trouble.

Have you tried the steps suggested in te correct answer marked above? If not, please give it a try and see if that works for you.

Regards

Amal

[Carlisle1500 · Accepted solution]

@Amal. This is resolved but not by the way I thought. I used to change my fonts and then print again but now I have to use the "Save as Adobe" to do without problems. See attached. Sorry for the delay in my reply. 

[Matthews Law]

Cannot locate the setting, "Printer Properties" for Adobe PDF Printer. Why not include in searchable Help Menu?? " No results" to this search. 

[default2zgv9t6pcouq]

The printer properties are in your operating system settings.

Such as for Windows 10,  find the "Printers and Scanners"

Click Adobe PDF

Press Manage

then Printing Preferences

then uncheck "Rely on system fonts"

then OK and you'll be set until it somehow gets checked again.