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Cannot create PDFs with Excel files within Excel or by opening the Excel file with Adobe DC

New Here ,
Aug 26, 2021 Aug 26, 2021

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I have tried various ways to save-to-pdf, export-to-pdf, print-to-pdf in Excel and also by opening an Excel file in Adobe DC.

 

When I try to save or export to a PDF it opens the folder and asks me to name the file, but then it crashes or closes and the file never appears.  When I try to print to Adobe, I get a message that the printer has not been set up. This never happened with my old computer with a Standard Adobe X. 

 

Is this a conflict perhaps with an Excel Add-in?  Does anyone have a suggestion?

 

 

TOPICS
Crash or freeze, Create PDFs, General troubleshooting

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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I would try to repair the Acrobat installation (there should be a repair option in the Help menu in the Windows version of Acrobat). If that does not fix the probem, I would uninstall and run the Acrobat Cleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and then re-install. 

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Hi there

 

++ Adding to the suggestion provided by Karl Heinz Kremer

 

You may also checkout the steps shared on the help page https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html as save-to-pdf, export-to-pdf, print-to-pdf in Excel are the Microsoft processes of creating the PDF file.

 

Also, as you get the message that the Adobe printer is not set up when you try to print to Adobe PDF, please try to manually install the Adobe PDF printer as described in the help page https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html (Win Only) and see if that works for you.

 

Regards

Amal

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