Cannot delete PDF file

[Matt24647481u1lj]

Good morning everyone,

I have a PDF file on my computer (Windows 11) that I cannot delete. I can move it around on my desktop, but dragging it into the recycle bin won't work, right clicking then pressing delete won't work. I heard using force delete (shift+delete) would work, but it didn't. I tried booting up the computer in safe mode, then tried deleting it in all the previous ways, and that didn't work either. I was hoping someone would be able to assist me with this. Thank you!

[Meenakshi Negi]

Hi Matt,

Thank you for reaching out.

As mentioned above, you cannot remove a PDF from your computer. Do you get any error messages when trying to delete the file? Did you try opening that PDF?

If yes, does that open in the application? Did you download this file or receive it via a source like an email, etc.?

Would you mind sharing a small video of your steps to remove the file? 

If the issue occurs only in deleting the file, it is more of a machine-related issue, not Adobe-related. 

Thanks,

Meenakshi

[MAB34046578ordx]

Hi there, same issue here. 

Do you get any error messages when trying to delete the file? 

- no, it simply does not delete.

Did you try opening that PDF?

yes, it does not open

If yes, does that open in the application?  n/a

Did you download this file or receive it via a source like an email, etc.?   

downloaded the file - it has a very long filename. 

Would you mind sharing a small video of your steps to remove the file? 

I don't know how to create or share video.  

I'm not tech saavy, so please walk me through the solution step by step!

[MAB34046578ordx]

Thanks for the reply. No, the file is not currently open.

No, the file cannot be moved or renamed.

I have ended all Adobe tasks in task manager. Restart my machine. still
no dice
-
Malek

[MAB34046578ordx]

Below is the file name in question.  Using the CMD feature, navigating to username/ desktop;  I'm able to target the file for deletion using ' mysmart*.* '  The system finds the file, shows the entire file name in the response, but still gives me the error "The system cannot find the file specified."

mysmartmove.com_SmartMove_login_criminal_report_detail.page_RenterAccountId=16053562&ApplicationId=1000017317816&RequestedProductId=1249d763-f0db-4f28-8529-4f251a5a0c12&ProductSourceName=Texas&RequestedProductDetailId=7d714e38-6bd5-4a8b-9b80-27d502355.pdf