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Cannot delete signatures that have not been added by colleague + problems with inputting signature

New Here ,
Sep 18, 2024 Sep 18, 2024

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Hi

 

I have a colleague (colleague 1) that sends another colleague (colleague 2) documents to sign, previously with no problems. Now when colleague 1 sends documents to colleague 2 and colleague 2 wants to sign, it instead of just inputting the signature when clicking sign, it opens up the box where she needs to type her signature. Colleague 1 have testet it with me and when i recieve the document i can sign it by just clicking sign, as it is supposed to do. Colleague 2 gets document from others as well (colleague 3) where the box for writing your signature appears, but it also show a drop down of names/signatures she can chose from which are not signatures she has added. Some of them are just names of some excel sheets she has on pc. Names that have apparently been saved from previous forms made when booking flight tickets for her famiy etc. Not able to delete those. 

 

Anyone here knows whats going on? I would think that it is a setting in colleague 2's pc, but maybe not as all is ok when receiving documents from colleague 3. How to fix so she can sign colleague 1's documents without typing every time. And how to remove all those names to chose from in the colleague 2's signature box and make sure that there arent more saved when filling out different forms online.

 

Hope someone can help. Thanks

TOPICS
Security digital signatures and esignatures

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Adobe Employee ,
Feb 07, 2025 Feb 07, 2025

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Hi Lotte5E91,

 

Hope you are doing well. Thanks for writing in!

 

If you are still looking for a solution, you might want to try these steps:

1. Go to Preferences-> Signatures-> click "More" under Creation & Appearance-> uncheck the checkbox "Use modern user interface for signing and Digital ID configuration."

2. Go to Preferences-> Forms-> under Auto-Complete, toggle the dropdown to Off.

 

Hope this helps.


-Souvik

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