Cannot Download Acrobat Pro DC

New Here ,
Mar 26, 2022 Mar 26, 2022

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Today I signed up for the trial version of Adobe Acrobat Pro DC, but whenever I've been trying to download it, it gets stuck at 90%. I've tried rebooting my computer, restarting the download, letting it go for over an hour, and even turning off my anti-virus software. Nothing is working, it continually just stays at 90%. Any suggestions as to what I could do?

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Install update and subscribe to Acrobat

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Hi Augustinea,

 

Thank you for reaching out, and sorry about the delay in response.

 

If you are still experiencing the issue, please remove the installer and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) on your machine.

Then reboot the machine and install the Acrobat from the following page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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