Cannot download dc pro on my surface pro

New Here ,
Feb 27, 2022 Feb 27, 2022

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I cannot download DC Pro on my surface pro please help 

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Install update and subscribe to Acrobat

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Community Expert ,
Feb 27, 2022 Feb 27, 2022

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Please be more specific about your hardware, which version of Surface Pro are you using?

 

What Surface do you actually have: is it a tablet or an actual laptop? 

 

And which version of Microsoft Windows 10 is on it: Windows 10 Pro (full version) or Windows 10S?

 

Or is it an older version of MS Windows?

 

NOTE:

If you have Windows 10S, this version will only allow you to download and install apps from the Microsoft store, in which case, you may need to upgrade to Windows 10 Pro.

 

Or are you using a brand new Surface Pro with MS Windows 11, in which case, what is the version of Adobe Acrobat that you're trying to install? 

 

Is it a 32bitversion of  Adobe Acrobat or a 64bit version of Adobe Acrobat ?

 

In any case, from where and how are you downloading the Acrobat Pro installation program?

 

Did you already have a paid subscription?

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New Here ,
Mar 28, 2022 Mar 28, 2022

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I cannot install Acrobat DC  - get error message "not available" here is my system iinformation 

 

2022-03-28.png

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LEGEND ,
Mar 29, 2022 Mar 29, 2022

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Ah, you have an ARM chip - found in some Surface Pro systems. Instead of Intel, as found in 99% of Windows computers. Don't think there is an Acrobat for that computer. 

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New Here ,
Mar 29, 2022 Mar 29, 2022

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Ugh.  That's what I'm discovering.  And although there are contributed discussions about a solution, I haven't see. One yet.  Many thanks for looking.  

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Community Expert ,
Mar 29, 2022 Mar 29, 2022

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You can try running the installer/software in emulation mode:

https://helpx.adobe.com/acrobat/kb/arm-processor-support-on-windows.html#:~:text=With%20the%20June%2....

 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Mar 29, 2022 Mar 29, 2022

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thank you  - unfortunatley the link doesnt disuss HOW to run it in emulation mode.  I cannot get the app to daoenload at all  - stops downlowad exe 

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New Here ,
Mar 29, 2022 Mar 29, 2022

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this is as far as i get2022-03-29.png

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Community Expert ,
Mar 29, 2022 Mar 29, 2022

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Typically, one right-clicks on the installer (before running it) and goes to Properties. 

From Windows help:

image.png

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Mar 29, 2022 Mar 29, 2022

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Intersting,  I get no choice to go to properties in installer. It automatically starts running and goes right to the error meaaage.  Let me try some different browsers 

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New Here ,
Mar 29, 2022 Mar 29, 2022

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Grateful for your help.  figured it out and "most" features work on emulation mode.  THANK YOU!!!!

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