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Cannot fill and sign

New Here ,
Jun 17, 2021 Jun 17, 2021

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Cannot fill text document.

After I choose Fill & Sign, click the cousour on position - just half-transparent text "Fill teh text here" appears.

Before coursor appeared and I could type text-not now.

I can still Sign document as I did before.

Any idea. I'v tried to re-install Adobe - no changes.

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Create PDFs

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correct answers 1 Correct answer

Adobe Employee , Jun 24, 2021 Jun 24, 2021

Hi Janusz,

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

 

Let us know how it goes.

 

Regards,
Meenakshi

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi Janusz,

 

Thank you for reporting this.

 

Could you please confirm the application and OS version on the machine?

It would be helpful if you can share a video of the issue occurring at your end.

 

Thanks,

Meenakshi

 

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi Janusz,

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

 

Let us know how it goes.

 

Regards,
Meenakshi

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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I tried to install the optional updates and they failed to install - got an error. This is on a mac with updated Ventura 13.2.1.

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New Here ,
Mar 22, 2023 Mar 22, 2023

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I have similar problem. I completed a form with Fill & Sign using the Add Text Ab tool. I returned to it several times over two days to complete. Today when returing to correct and add text as I have before the Add Text Ab tool is not on the menu bar and nowhere to be found. I tried updating with the link provided above but it failed to load indicating it "encountered and error that caused it to fail." 

MacPro (late 2013) 

OS Monterey 12.6.3

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Still can move my acrobat, I download the app but still does not edit or enter info

 

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