Cannot fill in fillable form.

[ahmadkhalifa]

Whenever I type anything, it doesn't show in the corresponding field.

http://www.cic.gc.ca/english/pdf/kits/forms/IMM1294E.PDF

[try67]

What application are you using, including exact version number?

[ahmadkhalifa]

I tried both Adobe Acrobat Reader DC  version 17 and Adobe Acrobat Pro 2010 and both give me the same issue.

[BhavnaNegi]

What do you see when you open the PDF in Adobe Acrobat/Reader. Do you see any error/warning. If yes - please share the screenshot.

[ahmadkhalifa]

[try67]

It worked fine for me... So what happens when you click into one of the fields and enter something into it?

[ahmadkhalifa]

I select the cursor not the hand, I click any of them fillable boxes, and the cursor shows up and flickers as normal. However, when I type on my keyboard, nothing shows on the screen. Before I close, I surprisingly get asked if I wanna save changes! The form doesn't look any different than when I opened it.

[try67]

Sounds like the text you're entering is white, for some reason... Not sure what you can do. Try running a Repair Installation on Acrobat (from the Help menu). Maybe that will help.

[ahmadkhalifa]

I don't think this is the reason because I can fill in the other form just fine http://www.cic.gc.ca/english/pdf/kits/forms/IMM5645E.PDF . I also tried it in Foxit pdf reader, the same happens. Three: it actually never loads in my browser, the below screenshot is what I get in my browser so I try to download it instead. It might be that it never completely load and I end up getting a broken form. Is there any chance you could send me the form you downloaded yourself and verified to be workīng?

[try67]

- Browser plugins often can't handle PDF forms, especially ones created using LiveCycle Designer (like this one), correctly.

- If the file wasn't downloaded in full it wouldn't have opened at all, but here you go, just in case:

IMM1294E.PDF - Google Drive

[ahmadkhalifa]

Same issue. I'm frustrated now.

[try67]

I'm out of ideas, sorry...

[Bernd Alheit]

Try it with a other user account.

[ahmadkhalifa]

I just tried it on a different PC with a fresh install of Acrobat, same problem. The cursor doesn't even move, so it can't be white font. This looks like a problem specific to this form. If you can fill it in, then you probably have a certain option or plugin installed that I do not have.

[Bernd Alheit]

I can fill the form with the original Acrobat Reader DC.

In your screenshots I can't see the dropdown lists.

[ahmadkhalifa]

Well this is not what I see, the people at Foxit reader asked me to make a video for them, I'm sharing it here too, I do have the same identical problem in Adobe. Rec 06 03 17 - YouTube

[gkaiseril · Accepted solution]

Foxit and FireFox do not use the Adobe Acrobat Reader plug-in. I would try Internet Explorer or Opera. Google Chrome will work if configured to use Adobe Acrobat Reader Plug-in.

For a long form or any form you may have trouble with, I would download to my local computer and drive and then open if using Adobe Reader or Adobe Acrobat.

Also never ever use Apple/Macintosh Preview on any PDF and especially a form. Preview does corrupt PDFs and PDF forms.

[ahmadkhalifa]

Yep downloaded it using IE and now works. Finally. Thanks.