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cannot find serial number

New Here ,
Oct 20, 2023 Oct 20, 2023

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Hi, 

 

I just subscribed to acrobat pro and tried to use the software.

 

I was using acrobat on an old mac, and the software started to ask me for serial number after login.

 

I cannot find the serial number by any means. Please help!

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General troubleshooting , Install update and subscribe to Acrobat , Modern Acrobat

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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The subscription does not need a serial number. You need to be signed in. Where did you subscribe to Acrobat Pro? (website, link)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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If it's asking for a serial number you installed the wrong version. Remove it and download the correct one from your account on Adobe.com, or via the Adobe Creative Cloud app.

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