• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot move text boxes, select text, or move tabs between two screens.

New Here ,
Oct 01, 2024 Oct 01, 2024

Copy link to clipboard

Copied

Several times a day I cannot move text boxes, select text, or move tabs between two screens. I have to restart Adobe as the only solution which is annoying and slows me down on my work.  I am using Adobe cloud so have the most recent version of Abobe Pro on an office desktop using Windows 11.

 

Any solutions out there other than restarting Adobe?

 

-A very annoyed Adobe Pro user.

TOPICS
General troubleshooting , PDF

Views

48

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 01, 2024 Oct 01, 2024

Copy link to clipboard

Copied

Hi @Dynamic_Luminary1126,

 

Hope you are doing well. Sorry for your experience with Acrobat.

 

Are you trying to use Acrobat on a second screen every time you launch the app? You can make the change to that section by going to Preferences-> Full Screen-> drop down to "Which Monitor to use" and select the monitor that you want to use.

 

 

For the other issue, please share a screen recording of the event for a better understanding and assistance. Further details like app version number, OS details would be great to investigate.

 

Look forward to hearing from you.


-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2024 Oct 08, 2024

Copy link to clipboard

Copied

Thanks. I definitely use two screens so not sure how that is an issue.  I even have to restart the program when I cannot drag a signature block, move an adobe tab from one screen to another, take a screen shot, etc. . Currently Adobe Version 24.1 is installed. System Information Version 8.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
3 hours ago 3 hours ago

Copy link to clipboard

Copied

LATEST

@Dynamic_Luminary1126 Thanks for the system information. 

 

Would you mind sharing a screen recording of what you see for a better understanding and assistance?

 

Meanwhile, you can try repairing the application by going to Menu-> Help-> Repair Installation.

Also, please update the app to the latest version (2024.003.20180) by going to Menu-> Help-> Check for updates.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines