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Cannot open Adobe Event ID 1000

New Here ,
Aug 22, 2021 Aug 22, 2021

I am re-installing Adobe on a terminal server as administrator and now I cannot open it. My test user can open w/o issue but I would like to be able to open Adobe as the administrator to run updates.

Faulting application name: Acrobat.exe, version: 17.11.30175.899, time stamp: 0x5f21c9f8
Faulting module name: ntdll.dll, version: 6.3.9600.20012, time stamp: 0x606bdd29
Exception code: 0xc00000fd
Fault offset: 0x0000a0dd
Faulting process id: 0x1e20
Faulting application start time: 0x01d7978d0864cd9a
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4884fbd6-0380-11ec-81a0-00505682b373
Faulting package full name:
Faulting package-relative application ID:

TOPICS
Install update and subscribe to Acrobat
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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021
LATEST

Hi Verticomm

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the application and getting the error Event ID 1000

 

Please try to update the application to the latest version from the help menu and reboot the computer once and see if that works for you. Go to Help > Check for Updates.
You may also try downloading the patch file from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and check.

 

Also, checkout the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat/adobe-acrobat-event-id-1000/m-p/9724376 and see if that helps.

 

Regards

Amal

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