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Cannot open pdf files

New Here ,
Jun 02, 2021 Jun 02, 2021

I have 30 something pdfs on a usb drive that I can't open. It gives me this message. I have the need to open all of them but they all give me this message. I am using Adobe Acrobat XI standard.  I would appreciate any insights. It will not let me attach one of the many pdfs.I appreciate it in advance, Thank you.

DavidP1568_0-1622649123264.png

When I try to open it in Adobe Acrobat Reader DC, it gives me this error:

DavidP1568_0-1622649707071.png

When I try to attach it, it gives me this error:

DavidP1568_0-1622649838949.png

 

 

 

TOPICS
Crash or freeze , Edit and convert PDFs , General troubleshooting , Standards and accessibility
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Community Expert ,
Jun 02, 2021 Jun 02, 2021

Open one file in a text editor like Notepad. What can you see there?

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New Here ,
Jun 03, 2021 Jun 03, 2021

I see a bunch of letters and symbols.

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Community Expert ,
Jun 03, 2021 Jun 03, 2021

What can you see at the first lines?

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New Here ,
Jun 03, 2021 Jun 03, 2021

SCDSA002 Ð =”äs+´b<.ìñà2ºÑ¤ü"ƒGÓY*aŸg"~Éy>B¨Qt

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Community Expert ,
Jun 03, 2021 Jun 03, 2021
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This is not a valid PDF file.

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF file and getting the error 'the file is damaged'

 

There can be many reason of PDF file corruption such as Sudden power failure, viruses, Improper Downloading, System malfunction or incorrect creation process.

 

Please check out the steps shared in the help page Resolve damaged document error when opening PDF files and see if that works for you.

 

Note: Adobe Acrobat XI is an EOL application https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

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