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Cannot open Pre-populated pdf documents after Acrobat Update 2021/06/08

New Here ,
Jun 09, 2021 Jun 09, 2021

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Adobe Acrobat could not open 'JB_PTA_One80_ApplicationFrom.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

 

To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

Screenshot 2021-06-09 at 09.20.14.png

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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How did you get the file? Were you able to open it in the past?
Try dragging it into a plain-text editor (like Notepad). What does the first line of text in it looks like?

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Thank you for your reply. This is what the text looks like:

 

%PDF-1.7

%‚„œ”
903 0 obj

<</Linearized 1/L 406022/O 907/E 55767/N 8/T 387846/H [ 2336 4035]>>

endobj

 

xref
903 102
0000000016 00000 n
0000006371 00000 n
0000006533 00000 n
0000006602 00000 n
0000006638 00000 n
0000007619 00000 n
0000007798 00000 n
0000008009 00000 n

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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That seems in order. Can you share the file with us?

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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It opens just fine for me, but the fields in it are empty.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Yes it is a form I need to fill in, so the field should be empty. Everything was working fine until I ran my update yesterday... I can open certain pdf files but not others...

 

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New Here ,
Jun 09, 2021 Jun 09, 2021

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It opens fine on my iPad, just not on my MacBook Pro

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi,

 

I tried to open the PDF and it opens just fine for me too.

Could you please confirm me what is the OS version on your Mac ?

Also Can you Please try to Uninstall and Reinstall Acrobat and see if the file opens fine for you then ?

 

Thanks

Ayush Jain

Acrobat Team

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