cannot print any PDF files - program stops responding, is there an easy fix?

[suzanc87888685]

Every time I try to print a PDF file, the program stops responding.  I'm a senior and not tech savvy.

Is there an easy fix for this problem?

[AnandSri · Accepted solution]

Hello Suzanc,

We apologize for the inconvenience caused, as per the description above, when you are trying to print any PDF file, Acrobat stops responding, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

Try repairing the Acrobat from help>repair installation(only for Windows machine), reboot the machine and try printing the PDF file and see if this brings any difference.

Try printing the PDF file as an Image, Under Print dialogue > select your printer from the drop-down list > click Advanced > check the box which says Print as Image > click OK, Launch Acrobat and try printing.

You may also refer to Print PDF as image | Adobe Acrobat, Reader

If the issue still persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is Acrobat is crashing while printing any one specific PDF, or is it with all the PDF file?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Rocio5FC9]

I have been having the same issue with Adobe Acrobat DC (2015), on a PC running Windows 7. When I try to print a PDF as another PDF, the program stops responding. I do this to flatten any headers and footers and/or to resize documents to a different paper size. This is a work machine, so I do not have the option to upgrade the software to a newer version or change my operating system. The problem first arose a few months ago and has been getting progressively worse. It is now to the point where I find I am restarting my machine multiple times a day because the program stops responding and I cannot always successfully force it to quit using the task manager.

I have tried looking for updates and there are none available and I have tried repairing the installation (restarting the machine afterwards). I cannot print my documnts as images because many of the documents would wind up with too large a filesize as a result and most documents have multiple pages that must retain their vector qualities in order to be acceptable. Are there any other options to resolve this issue?

[Arın Ozan20699031ya8j]

Dear,

I have a similar problem like this. Some of the pdf files can be printed but some of them cannot. Can you pls help about this subject

[José34629837dfbk]

I use the Adobe Acrobat 2020 version of the program in a Windows setting, but since two or three weeks I cannot print any pdf file. When I click the print window, the program remains blocked. The solutions so far proposed were unsuccessful.  For printing pdf files I have to use the Acrobat Reader program. Have you any suggestion for resolving this big problem? Thank you in advance!

[Cherie_Zheng]

has this been fixed? i was trying to get adobe support to advise on this issue as i am having this on all the licenses that we have and they just hang up and disconnect without helping...