Cannot Print in Color

[Adam23369313mg06]

Hello,

I am unable to print in color from Adobe Acrobat Pro. This only happens on Acrobat. When I print from Chrome, Word, or anywhere else, it works in color just fine.

In the print settings, "print in grayscale" is unchecked. When I go to print settings -> properties, there is nothing selected that would prevent printing in color.

Any help would be appreciated. Thanks

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191installed. Go to Help > Check for updates and reboot the computer once.

Also check for any missing/pending updates for printer driver and firmware and try updating it. You may also try to remove the printer driver, reboot the computer and reinstall it from the manufacturer website and check if that helps.

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

Regards

Amal