Cannot print pdf

[Cathy Diez-Luckie Author]

Hello,

I am trying to print a pdf download from the web. I have updated my Epson WF-7720 driver and use Sequoia 15.3.1 MacOS.

I continually get a message that says Cannot Print. I can print from other applications on my desktop. 

Thanks so much for your help,

Cathy

[sunita_5137]

Hello I was trying on my mobile anyway I will try again thank you very much
for your information

Sunita Patel

[AnandSri]

Hello Cathy and Sunita!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3RAvgWo

For mobile, check for updates from the Play Store, install the updates, and reboot the device. Do you get any error messages when trying to print from the desktop? You may try the suggestions from the following article and let us know if that works: https://adobe.ly/4lc9yWj

If the issue still persists, please collect the printing logs from the machine, and share them with us for further investigation.

Thanks,

Anand Sri.