Cannot "Save As" with a different file type.

New Here ,
Jul 06, 2022 Jul 06, 2022

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I have three users on the latest Adobe Acrobat Standard.  For months they have been able to open a PDF, go to File, Save As, and save the PDF as a TIFF.  Today all of a sudden when they go to Save As the file type dropdown only shows PDF, no other file types.  It looks like they can still go to Export as TIFF, but that process is really slow.  I made sure they were updated and rebooted their workstations, same issue.  They are logged into Acrobat, license is active in admin console.

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Edit and convert PDFs

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correct answers 1 Correct answer

Adobe Employee , Jul 12, 2022 Jul 12, 2022

Hi there

 

Hope you are doing well and sorry to keep you waiting .

 

The new version 22.1.20169 containing the fix for the issue is now available. Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjul2022.html#dccontinuousjultwentytwentytwo

 

Let us know how it goes.

 

Regards

Amal

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

This issue is already reported to our engineering team and they are working on it for the fix.

 

We will share the update as soon as we get any input from them.

 

Regards

Amal

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New Here ,
Jul 11, 2022 Jul 11, 2022

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Amal I am having the same exact problem, I can no longer "Save As" under a different filetype either (I use Save As --->  TIFF) and can only save as a PDF. I use this all the time for doing image editing of sheet music in other applications and it would be very nice to have this shortcut feature restored ASAP. We can use Export PDF just fine for now but I really would prefer having this option back under the regular "Save As". And I also discovered saving under PDF/A does bring up all the filetype options that the regular Save As used to have but its under another submenu.

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Community Beginner ,
Jul 11, 2022 Jul 11, 2022

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I have the same problem. I usually Save As a pdf to a .ps/postscript but now only pdf shows up in dropdown menu and I have to export to get my .ps.

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

Hope you are doing well and sorry to keep you waiting .

 

The new version 22.1.20169 containing the fix for the issue is now available. Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjul2022.htm...

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Perfect all of the file type options are back after update!

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