• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Cannot resize Output Preview dialog box

Community Beginner ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

I tried to adjust the size of my Output Preview dialog box, but I could only make it larger. Now I can't seem to resize it at all and it's taking up a big chunk of my screen space. Clicking and dragging from one of the edges or corners doesn't change anything, and moving the dialog box resets it to the arbitrary size shown in this screenshot:

Screenshot_9.pngexpand image

I'm running Windows 10 Pro, version 21H1, OS build 19043.1415.

I have two 1920x1080 monitors, and moving the dialog box to the other monitor doesn't solve the issue.

I have so far tried restoring my preferences, changing the display resolution, and restarting my computer. 

 

I'd like to be able to set it to a specific size, or at least back to the default size.

TOPICS
General troubleshooting

Views

4.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble. As described you want to resize the output preview dialogue box.

 

What are the steps you did to make the dialogue box larger?

 

Please go to Edit > Preferences > General > under, Scale for screen resolution, toggle between 'Auto Detect' and 'No Scalling' > Click OK and reboot the application and see if that works for you.

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Regards

Amal

Regards
Amal

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

Interesting - I can stretch mine taller, but not smaller than initially presented too.  But mine presents differently than yours, with less empty space.

outputprev.pngexpand image

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble. As described you want to resize the output preview dialogue box.

 

What are the steps you did to make the dialogue box larger?

 

Please go to Edit > Preferences > General > under, Scale for screen resolution, toggle between 'Auto Detect' and 'No Scalling' > Click OK and reboot the application and see if that works for you.

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Regards

Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

I just resized it as normal by dragging the edges of the dialog box. 

 

Changing that setting doesn't seem to have fixed it.

 

This is a work computer and I don't have the option to create a new user profile unfortunately.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that. As its a work machine, please try to get in touch wtih the IT admin at your end and see if that helps.

 

Regards

Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2022 Jan 04, 2022

Copy link to clipboard

Copied

Actually I'm wrong, I was able to create a new admin user and open up Acrobat. On the new user profile I can adjust the dialog box as normal, none of the above issues are present.

 

Here's a screenshot in case it's helpful:

Screenshot_1.pngexpand image

 

Our IT is offsite and takes a long time to look in to anything, is there anything else I can try before that?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2022 Jan 04, 2022

Copy link to clipboard

Copied

Oh! I can actually adjust it on my normal user profile now. Looks like setting up an adminstrator profile and loading up Acrobat solved the issue.

 

Thanks for your help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2022 Jan 04, 2022

Copy link to clipboard

Copied

Glad you have a solution!

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2022 Mar 01, 2022

Copy link to clipboard

Copied

This solution didn't work for me either. Not sure I can create a new admin user to fox this bug. surely there must be a reg entry or somethingn that can be edited?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 15, 2023 Oct 15, 2023

Copy link to clipboard

Copied

Hey, did you find any solution? I am stucked in the same situation. Tried with another admin account, not worked for me. 😞

@Amal. Are you still here? Tried uninstall, not worked. As I read, Acrobat cleaner tool is not working with CC, so it is not a solution for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard

Copied

Hi there

 

Have you tried the steps shared in the correct answer marked above:

 

Please go to Edit > Preferences > General > under, Scale for screen resolution, toggle between 'Auto Detect' and 'No Scalling' > Click OK and reboot the application and see if that works for you.

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Let us know how it goes.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard

Copied

Dear Amal,

Thank you for your response. Yes, I tried these with no luck 😞

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that.

 

Please give us some time to get it checked by our engineering team, we will share the update soon.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 07, 2023 Dec 07, 2023

Copy link to clipboard

Copied

Hello, we have the same issue on both computers.

The size of the "Output preview dialog" has been resized (bigger) by our screen management software and it's now impossible to reduce it 😞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 08, 2023 Dec 08, 2023

Copy link to clipboard

Copied

Hi there

 

Have you tried the steps provided in the correct answer shared above?

 

Let us know how it goes.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 08, 2023 Dec 08, 2023

Copy link to clipboard

Copied

Hey @Amal. ,

Is there any news with this situation? I don't want to completely reinstall the Windows with all the ather apps we use (this is a prepress workstation with lots of apps, plugins, Heidelberg Workflow, etc).

Thanks in advance. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

Hi there

 

This issue is already reported to our engineering team.

 

We will share more details as soon as we get any update.

 

Thanks for your time and patience so far.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 26, 2024 Jun 26, 2024

Copy link to clipboard

Copied

Any news on this problem yet.

I also struggle with this now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

Copy link to clipboard

Copied

Hi there

 

It is still work under progress, we will share the update as soon as we get any information.

 

Thanks for your understanding.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 03, 2024 Oct 03, 2024

Copy link to clipboard

Copied

This is still an issue/bug as I have tried the 2 above steps with no luck, just showed up last month for me

 

How has this still not been resolved after a couple years?? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 03, 2024 Oct 03, 2024

Copy link to clipboard

Copied

I've had a new laptop with a totally clean hard drive, fresh install of Windows, fresh install of Acrobat and it's still there. And in the way.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2024 Dec 04, 2024

Copy link to clipboard

Copied

Problem still occurs here. Windows10, PlugIn Enfocus PitStop and Callas pdfToolbox
Acrobat and PlugINs newest Version.
Working on a Laptop with additional Screen with Remote Desktop and Screenres. 3440x1440.
On the Remote Desktop Acrobat is running with the huge Output-Preview Window.
I fix it by changing the Window Setting for the second Screen from Monitor>Landscape to Portrait Mode (now i can scale the huge Output-Preview-Window) and set it back to Landscape Mode.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2024 Dec 05, 2024

Copy link to clipboard

Copied

This is fixed for me now.

What fixed it I don't know. I'm running latest Win11 updates with Acrobat 2024.004.20272

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2024 Dec 15, 2024

Copy link to clipboard

Copied

hello, Dan 

Would you like to share me the solution ? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 07, 2025 Jan 07, 2025

Copy link to clipboard

Copied

LATEST

As I said, I don't know what fixed it. An Adobe update? A Windows update? I honestly have no idea.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines