Cannot resize Output Preview dialog box

[Art5C60]

I tried to adjust the size of my Output Preview dialog box, but I could only make it larger. Now I can't seem to resize it at all and it's taking up a big chunk of my screen space. Clicking and dragging from one of the edges or corners doesn't change anything, and moving the dialog box resets it to the arbitrary size shown in this screenshot:

I'm running Windows 10 Pro, version 21H1, OS build 19043.1415.

I have two 1920x1080 monitors, and moving the dialog box to the other monitor doesn't solve the issue.

I have so far tried restoring my preferences, changing the display resolution, and restarting my computer. 

I'd like to be able to set it to a specific size, or at least back to the default size.

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry for the trouble. As described you want to resize the output preview dialogue box.

What are the steps you did to make the dialogue box larger?

Please go to Edit > Preferences > General > under, Scale for screen resolution, toggle between 'Auto Detect' and 'No Scalling' > Click OK and reboot the application and see if that works for you.

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

Regards

Amal

[Dan22980022rugr]

As I said, I don't know what fixed it. An Adobe update? A Windows update? I honestly have no idea.

[jansmz]

Hey @Dan22980022rugr 

did u find out a proper soulution on this?

[jansmz]

hey everyone,

is there a solution to the problem?

I have exactly the same problem as described above.

The Output Preview window cannot be scaled, no matter what settings I make (I have tested all the measures described above).

Specs:
Working on Remote Desktop Session (WIN Server 2019)
Dual monitor setup (1920x1080)
Acrobat Pro 2025.001.20474 64-Bit
PitStop Pro 23 Update 1 Build 1509107

[Chris_Wilshaw · Accepted solution]

I fixed this on Windows with the registry editor

1) Quit Acrobat

2) Windows Key + R

3) Type 'regedit'

4) Navigate to "Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Preview"

5) Right click on the 'Dialog Width' and delete that key

6) Relaunch Acrobat

[rainie_dai_1612]

thanks Chris,  work !!!

[Dan22980022rugr]

Yep - me too. Thanks for letting us all know. Great work!

[Dan22980022rugr]

A couple of things...

My registry key is: iPreviewDialogWidth

I am running through a dock and have 3 screens: my laptop and two extermal monitors. When I move the Output Preview dialog from my laptop to one of the external screens, then the width problem reappears. Then when I move it back, it goes away.

I have a solution from you, but there's still a bug at play.

[jansmz]

amazing!!

this worked for me!!

thanks a lot!!

[farmer_8305]

Chris, you are absolutely awesome. fixed on my end.

[chrisgaw175]

WIN11 it works thanks 🙂