Cannot save document. I get message saying Attempt to call a method that has not been implemented

[CAndrewsLHT]

I have absolutely no way of saving a document.  Every time I try I get the message, "Attempt to call a method that has not been implemented"  which makes absolutely no sense at all.   I've read previous posts with the same problem and none of the answers helped me.

Please, someone explain what the heck this message means and how to get rid of it.

[creative explorer · Accepted solution]

@CAndrewsLHT try resetting your Acrobat Preferences; This should force the Acrobat to build a new, clean set of processes for all its basic functions, including saving. Hold down Ctrl Shift while launching Acrobat (PC) or Hold down Command Shift while launching Acrobat (MAC). You should see a dialog box asking if you want to delete the preference files. Click Yes. And hopefully, you should be able to save again. Good luck! 

 

[CAndrewsLHT]

Thanks very much!.  That did the trick!

[giles_6961]

Hello @creative explorer 
I tried this on my PC Control Shift together but do not get the dialog box when the app opens. Just the app with the menu to the left. I am having problems saving pdf on my new laptop.
Cannot save document. I get message saying Attempt to call a method that has not been implemented

[Meenakshi Negi]

Hi giles_6961,

Thank you for reaching out.

You can reset the Acrobat Preferences by following the steps suggested below:

- Exit the Acrobat.

- Rename the Preferences folder: 

%APPDATA%\Adobe\Acrobat\DC\Preferences

- Then relaunch the Acrobat.  A new preferences folder will be created for the application on launch.

You can remove the previous preferences folder later.

If you still experience the issue, please let us know.

Thanks,

Meenakshi