Cannot save files

[EasyPC25701664e556]

Hello,

I’m experiencing an issue with Adobe Acrobat when trying to merge and save PDF files — even when the files are relatively small (under 80 pages and below 2GB in size). After selecting Save As and choosing the destination folder, the file doesn't appear to save correctly. The filename at the top of Acrobat doesn’t update, and I can’t find the file in the selected directory.

I’ve already tested disabling the “Show online storage when saving files” setting, but the issue persists.

I’m unsure how to proceed from here, so any guidance or suggestions would be greatly appreciated.

[try67 · Accepted solution]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

Something to try: Go to Preferences - Security (Enhanced) and make sure that everything there is disabled.

[EasyPC25701664e556]

Hi try67,

I am on Adobe version 2025.001.20474, and Windows version Windows 11 Professional Edition (Build 26100) (64-bit) (Release ID 24H2)

Have tried the above but still no luck.

[try67]

Are you on the new UI? If so, try disabling it (via Menu - Disable New Acrobat).

[Tariq Ahmad]

Hi @EasyPC25701664e556, 

Sorry for the troubled experience. 

Disabling Modern Acrobat isn't a solution to the problem. Could you share a video of what is happening? And kindly share a sample file that you saved, and has the file changed drastically? Please share the original file and the saved file. If this is a bug, it needs to be fixed. 

Will be waiting for your response. And as @gary_sc please share the Acrobat version number and OS details.

~Tariq

[EasyPC25701664e556]

Well after running a repair of Adobe and then ensuring all of the above was disabled it seemed to work. Brialliant, thank you 🙂

[gary_sc]

What is your OS and what release? Thanks