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Cannot Sign In - After Updating/Adding Registry Keys

New Here ,
Jul 28, 2021 Jul 28, 2021

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I have an issue with my current Adobe Reader (it's the newest version). I get the message that I need to update my system or my browser.

I, personally use Firefox, which was updated to the latest version. I also updated IE to IE11 and disabled Compatibility View.

Furthermore I added the registry key for adobe in:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

and also in

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

 

I am unable to use the Pro version, since I am a student and my country doesn't allow students to have creditcards, I have a debit card but am unable to insert the full digits as it contains characters also.

 

Any help/suggestions as to what I can do to finally sign into Adobe Reader on my local machine is very much appreciated.

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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Adobe Employee ,
Jul 31, 2021 Jul 31, 2021

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Hey!

 

Sorry to hear about the trouble caused.

This error was experienced with a specific version of Adobe Acrobat/Reader.  After that, a fixed version has been released recently. 

Acrobat and Reader optional update (21.005.20060 Windows only ) is now available. This update has fix for the following issue.

  • Acrobat prompting to update browser/operating system on a machine with IE11 due to IE7 emulation mode being enforced in embedded IE mode.
  • SAP : Fixing a GDI leak in Acrobat & Reader

Install the update from the following URL: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe... 

For detailed information about this release, see the Release Notes

 

Let us know if it still doesn't help.

 

Thanks,

Akanchha 

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