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Cannot sync "Resolved" review status.

New Here ,
Aug 06, 2019 Aug 06, 2019

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This just recently started happening.

When marking a colleagues review comment as "Resolved", Adobe Acrobat DC (2019.012.20034) sends an error message: "We weren't able to sync your comment. Please try adding a different comment."

Other comments and markup work as expected.

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correct answers 1 Correct answer

Adobe Employee , Aug 19, 2019 Aug 19, 2019

Hi All,

The issue has been fixed now. Please let us know in case of any issues.

Regards,

Arvind

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Adobe Employee ,
Aug 07, 2019 Aug 07, 2019

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Hi bjdrums77,

Thanks for reporting the issue and apologies for the inconvenience caused!

We are looking into it and will let you know once we plan to deliver the fix.

Regards,

Arvind

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New Here ,
Aug 08, 2019 Aug 08, 2019

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Same issue under Windows Acrobat Pro DC 2019.012.20035 in a cloud review. Additionally, the comment focus changes to a prior selected comment after generating the warning.

After checking with the web-based version, indeed comments marked "Resolved" are not reflected. However, comment replies I've made via the Acrobat program are reflected on the web-based version. Seems like a sync issue only for resolution flags.

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Community Beginner ,
Aug 14, 2019 Aug 14, 2019

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I use adobe review heavily on my day-to-day at work. It is definitely only an issue with resolving comments. It's obviously been over a week since the first comment was posted - has anyone gotten a solution to this problem?

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Adobe Employee ,
Aug 19, 2019 Aug 19, 2019

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Hi All,

The issue has been fixed now. Please let us know in case of any issues.

Regards,

Arvind

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New Here ,
May 05, 2020 May 05, 2020

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This issue is still happening for me. Is there any fix?

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi kyleg15858453 ,

There seems to be a temporary issue service side that time. It has again been fixed. Kindly let us know if you are still facing it?

Regards,

Arvind

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New Here ,
May 18, 2020 May 18, 2020

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Seems to be working now.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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It is happening to me now. June 4, 2020

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New Here ,
Nov 09, 2023 Nov 09, 2023

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This error has been happening for me for over a year (on and off).
Need to get this resolved asap as I am in collaboration on a large document.

"Resolved" review status does not sync. All other comment statuses work.
What is going on? Help.

November 9, 2023

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New Here ,
Nov 09, 2023 Nov 09, 2023

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LATEST

Note: I am using the latest version of acrobat. I logged out of my account. Restarted my computer. Reopened acrobat and logged back into my account and it still isn't working.

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