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Cannot use full features of Adobe Acrobat Pro 9 despite having SN

New Here ,
Aug 18, 2021 Aug 18, 2021

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Whenever I use the program, a prompt pops up soon with pre-filled SN.

 

The prompt says "Please enter a SN now to continue using the product."

 

I clicked "Next>" button as the SN has already been pre-filled and encounter a second issue.

 

"The SN that you entered indicates that your setup is for an upgrade version of Adobe Acrobat Pro. To be eligible for this upgrade, you must own a qualifying product.

 

Select a product that you own and key in the serial number"

 

I lost my DVD case which was probably for Adobe Creative Suite 5.5 as it was 13 years ago and I don't have the SN anymore. I don't want to upgrade. I just want to use it Adobe Acrobat Pro as it is. Please help.

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General troubleshooting, How to

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correct answers 1 Correct answer

Adobe Community Professional , Aug 19, 2021 Aug 19, 2021
Yes.

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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The idea I have right now is: If you had registered your CS5.5, you should be able to logon to your Adobe Account and find the serial number associated with it: https://account.adobe.com/products

Other that that, since Acrobat 9 is long now unsupported, you won't have much luck, even if you contact Adobe.

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New Here ,
Aug 19, 2021 Aug 19, 2021

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unfortunately, I no longer remember which email was used to register this product. 

When I created a new account and entered the serial number, it says serial number already in use and I cannot download the old version any longer.

 

Is this a dead end?

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Yes.

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