Getting a Cannot Verify Subscription Status error when opening Adobe Acrobat.
I have tried all the recommended options except the time sync option as these things are controlled by the domain. This is a very frustrating issue. Please advise. Is there a file, registry entry, adobe magic fix it program I can use to resolve this?
Computer: WIN 7 SP1
What version of Acrobat do you have?
For this type of problem, please directly contact Adobe Customer Support, preferably via phone. We cannot diagnose these problems here!
This POS ADOBE / COMPANY service is simply pitiful.
WHY DONT YOU PUBLISH THE NUMBER????????
BECAUSE THERE IS NO NUMBER to call.....!
All issues are controlled by robots and the wasted millions of hours of trying to deal with the flaws are on the users ,not this two bit sham of a company - service
I had this error... Acrobat was 'thinking' that I had poor-to-no connection, but numerous speed tests were showing download speeds of 65Mbps+. In fact I was also using Adobe CC to update other apps, so network connections was fine.
For context I am running Acrobat Pro DC from Creative Cloud (as part of the full-suite subscription). This is running on my iMac (MacOS Catalina v10.15.7)
I contacted Adobe Acrobat support by chat and they recommended immediately that I remove the Acrobat apps using the following link:
And once completed, reinstall Acrobat using:
This took about 10-15 minutes and worked perfectly. Acrobat support were swift and spot-on... thanks
I had the issue today and the fix that worked for me was to clear cached credentails from Credentials manager then login to Creative Cloud first then launch Acrobat from there. I tried logging in to Acrobat directly after clearing credentails but it didn't work though so the key was to login to Creative cloud first.