• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cant Use Acrobat Pro DC offiine

New Here ,
Dec 08, 2019 Dec 08, 2019

Copy link to clipboard

Copied

When offline, my Acrobat Pro DC won't work. It prompts me for login creds but you can't login offline. I want to be able to use this app offline. I don't see any options to fix this (stay logged in box, etc.).

Windows 10, Acrobat Pro DC 19.021

Thanks

TOPICS
Crash or freeze , How to

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Dec 09, 2019 Dec 09, 2019

With the monthly subscription one must go online once a month so the user's copy can verify the monthly fee has been paid.

Votes

Translate

Translate
Community Expert ,
Dec 08, 2019 Dec 08, 2019

Copy link to clipboard

Copied

Since this is a subscription-based application it needs to be able to access the internet to verify that your subscription is valid.

You need to switch to the non-subscription version (Acrobat 2017, currently) if you want to be able to use it even when the computer is offline.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

With the monthly subscription one must go online once a month so the user's copy can verify the monthly fee has been paid.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2020 Dec 01, 2020

Copy link to clipboard

Copied

Thank you for providing the correct answer to Cant Use Acrobat Pro DC offiine, you said "With the monthly subscription one must go online once a month so the user's copy can verify the monthly fee has been paid.." I do go online often, occasionally need to use Acrobat Pro DC offline. When I am offline and open a PDF,  I get an error message in a few seconds prompting me to go online or leave Acrobat. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2020 Dec 01, 2020

Copy link to clipboard

Copied

I understand now. When offline I must first open the app, then access the PDF file and all is well. When I simply double click the file from Win Explorer, I get the error message. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

Hi - I have the same problem and I must be an idiot because I don't understand what you now understand. when I'm offline (usually out of wifi range) when I 'first open the app' it immediately comes up with the LOGIN screen. then when I try to open the PDF i want to access, I still can't access? What am i doing wrong? Thanks

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

LATEST

Acrobat DC requires internet access from time to time to make sure that your subscription is still valid.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

Depending on your subscription you need to be on-line from time to time.

 

Please update this thread if you get in trouble as soon as you switch off the internet. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines