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Cant Use Acrobat Pro DC offiine

New Here ,
Dec 08, 2019 Dec 08, 2019

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When offline, my Acrobat Pro DC won't work. It prompts me for login creds but you can't login offline. I want to be able to use this app offline. I don't see any options to fix this (stay logged in box, etc.).

Windows 10, Acrobat Pro DC 19.021

Thanks

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Crash or freeze, How to

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correct answers 1 Correct answer

LEGEND , Dec 09, 2019 Dec 09, 2019
With the monthly subscription one must go online once a month so the user's copy can verify the monthly fee has been paid.

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Adobe Community Professional ,
Dec 08, 2019 Dec 08, 2019

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Since this is a subscription-based application it needs to be able to access the internet to verify that your subscription is valid.

You need to switch to the non-subscription version (Acrobat 2017, currently) if you want to be able to use it even when the computer is offline.

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LEGEND ,
Dec 09, 2019 Dec 09, 2019

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With the monthly subscription one must go online once a month so the user's copy can verify the monthly fee has been paid.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Thank you for providing the correct answer to Cant Use Acrobat Pro DC offiine, you said "With the monthly subscription one must go online once a month so the user's copy can verify the monthly fee has been paid.." I do go online often, occasionally need to use Acrobat Pro DC offline. When I am offline and open a PDF,  I get an error message in a few seconds prompting me to go online or leave Acrobat. 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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I understand now. When offline I must first open the app, then access the PDF file and all is well. When I simply double click the file from Win Explorer, I get the error message. 

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New Here ,
May 12, 2021 May 12, 2021

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Hi - I have the same problem and I must be an idiot because I don't understand what you now understand. when I'm offline (usually out of wifi range) when I 'first open the app' it immediately comes up with the LOGIN screen. then when I try to open the PDF i want to access, I still can't access? What am i doing wrong? Thanks

 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Acrobat DC requires internet access from time to time to make sure that your subscription is still valid.

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Adobe Community Professional ,
Dec 09, 2019 Dec 09, 2019

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Depending on your subscription you need to be on-line from time to time.

 

Please update this thread if you get in trouble as soon as you switch off the internet. 

ABAMBO | Hard- and Software Engineer | Photographer

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