Capital "I' missing

[Paul3330846490vk]

Hi- I'm using Acrobat Pro on an iMAC (OS- Somoma 14.0).  Recently when converting a word document to PDF all the capital "I'" within the document are replaced by a box symbol (see screenshot).  Any ideas how to remedy this?

[Amal.]

Hi @Paul3330846490vk 

Hope you are doing well and thanks for reaching out.

Would you mind sharing the steps you are doing to create the PDF from Word file?

Please try to create the PDF from the Acrobat ribbon present in the MS Word toolbar and see if that works.

For more info. about creating PDFs please go through the help page https://helpx.adobe.com/acrobat/using/creating-simple-pdfs-acrobat.html

Also, Go to Preferences (Cmd+K) > Page Display > Rendering, Select 'Use local font' > Click OK and reboot the application and check. 

Let us know how it goes.

Regards

Amal