• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

CaseMap Adobe Acrobat Plug-in stopped working

New Here ,
Jan 21, 2023 Jan 21, 2023

Copy link to clipboard

Copied

Does anyone know what happened with Adobe in the last week?

A week ago I was able to send a fact from Adobe to my LexisNexis CaseMap 14 with the adobe plug-in. 

Now the plug-in is gone from my Adobe Acrobat Pro program.

Nancy28045956x8wi_0-1674342350166.pngNancy28045956x8wi_1-1674342649136.png

 

 

 

TOPICS
General troubleshooting , PDF forms , Standards and accessibility

Views

1.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 21, 2023 Jan 21, 2023

Copy link to clipboard

Copied

Maybe Acrobat updated to 64-bit and maybe you need a new plug-in. Contact the maker to see if they made an upgrade, or whether the plug-in is dead.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

Copy link to clipboard

Copied

Hi Nancy28045956x8wi,

 

Thank you for reaching out.

 

Would you mind sharing the workflow you used to do?

Do you get any error messages? Share more information on what has changed.

Share the Acrobat and OS version numbers. 

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

I am experiencing a similar problem, but maybe slightly different.  I cannot send a PDF or a fact from a PDF to my LexisNexis CaseMap 14 while using Acrobat Pro DC.  The Plug-In appears to still be in Acrobat, but now I get an error message that CaseMap is not installed.  But CaseMap 14 is installed and was working with Acrobat about 2 weeks ago.

Screenshot 2023-02-13 160359.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

Access denied. Looks like Acrobat's Protected Mode. Turned in for many recently. Turn it off under Preferences -- Security (advanced) ignore Protected VIEW. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

LATEST

Indeed - that fixed it.  Not sure I really want to turn Protected Mode off permanently, but that does fix the problem.  Many thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines