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6

Cashback after taking money from the account

New Here ,
Nov 10, 2023 Nov 10, 2023

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Dears,

I forgot to unsubscribe free 7-days subscribtion and on 8th day this option was blocked from the Adobe site/account level. I've read that if I won't put enough amount of money on my bank account then after some time of not being able to charge me for the subscribtion they will delete it automatically. So I decided to to it this way, but after 2 months more or less by a mistake I had more money on the account and Adobe took it from me. The next day I switched off the subscribtion directly on the Adobe site. Now I see that there was (or still is) possibility to receive my money back if I unsubscribe less than 14 days after activating again my subscribtion (so I understand I will pay for it). Where can I write with this matter to receive my money back? Please help.

 

Thanks a lot,

Anna

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Community Expert , Nov 10, 2023 Nov 10, 2023

That was a very bad plan. When you owe a debt (for an on-going  subscription, for example) and don't pay it the company you owe to won't just "forget about it" and cancel it for you, usually. They will find a way to charge you for the money you owe. It will probably also affect your credit score, if you're based in the US.

 

To ask for a refund you will need to contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agen

...

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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That was a very bad plan. When you owe a debt (for an on-going  subscription, for example) and don't pay it the company you owe to won't just "forget about it" and cancel it for you, usually. They will find a way to charge you for the money you owe. It will probably also affect your credit score, if you're based in the US.

 

To ask for a refund you will need to contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Expert ,
Nov 11, 2023 Nov 11, 2023

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It's never good to decide to keep a plan and just not to pay. You should have contacted Adobe immediately, during your 14-day grace period. I hope that this turns out well for you.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 10, 2023 Dec 10, 2023

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I received refund. Thank you all for your help and suggestions! :):)

 

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Happy, this turned out the good way. Thanks for the update. 

ABAMBO | Hard- and Software Engineer | Photographer

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