Certain pages print upside down, only from OSX Acrobat

[brandonf88529651]

I have some PDF docs that will print certain pages (seem to be mostly scanned/inserted pages) upside down, regardless of what print preview looks like. It is reproducable - I can File --> Print to any printer, and page 8 of this document is always upside down.

If I send the file to print from chrome, safari, firefox, preview, or any other app...this does not happen. If I send the file from our Windows 10 machine's Acrobat Pro installation...this does not happen. It's only happening on our Acrobat Pro DC 2021.007.20099 Mac OS Big Sur machines.

I have checked every single print option, and only two change this behavior. If I select "Print As Image" all images print in the correct orientation. Additionally, if I select "Choose paper source by PDF page size", the images print in the correct orientation. If neither of these are selected, the issue reoccurs. Size to fit, actual size, print on both side of paper (long/short), and orientation (auto/portrait/landscape) do not affect the issue.

I cannot for the life of me figure out WHY this is happening. If it were a driver issue, it would happen in other programs using the same driver, right? Additionally, this is happening on files that previously printed fine in older versions of Acrobat.

Thanks for any insight or suggestions on things to test to isolate the cause of this problem.

[andreas_0613]

Did you ever solve this?

This issue is still present with Acrobat Pro 2024.004.20272, macOS Sequoia 15.1.1, Mac Mini M4.

Printer/scanner Kyocera TASKalfa 3252ci

[Amal.]

Hi there

Thank you for reaching out. I hope this message finds you well.

To resolve the issue, please follow these steps:

1. Update the Application

   • Open the application and navigate to the Help menu.
   • Select Check for Updates and install the latest version, 24.05.20320.
   • Once updated, restart your computer to ensure the changes take effect.
     
     

2. Update Printer Drivers and Firmware

   • Check for any pending or missing updates for your printer's driver and firmware.
   • Download and install the latest versions from the printer manufacturer's official website.
   • After completing the updates, restart your computer to apply the changes.
     
     

3. Reinstall Printer Drivers and Firmware (if necessary)

   • If the above steps don’t resolve the issue, try removing the existing printer driver and firmware.
   • Restart your computer.
   • Reinstall the updated printer driver and firmware from the manufacturer's website and test the functionality again.

Please let me know if the issue persists or if you need further assistance.