Changes cannot be saved

[mengzaiqianxun]

[Adorobat]

Hi mengzaiqianxun,

As per the issue description mentioned, you are facing issue when trying to save pdf, is that correct?

Could you share the complete error message you are getting?

Does this happen with this specific pdf file? Have you tried saving another pdf file?

Also, let us know dot version of acrobat and the operating system installed on the machine? To check the dot version:

Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

[mengzaiqianxun]

Yes, I am facing the problem that I cannot save the files, which are common errors, regardless of which one.

I am not sure what does complete error message mean. Or should I put this way, what information do you need? By the way, I also contact the Microsoft Customer service, they told me I should contact you...

As I mentioned, it is a common error regardless of the file.

The version I use is the latest. And my pc operating system is win10

[Adorobat]

Hi mengzaiqianxun,

Does the error you are getting is similar to the one you mentioned in the screenshot above? If yes, could you post the error message in english?

Also, let us know if this is happening when you are trying to save a pdf after highlighting?

Thanks,

Shivam

[Luke Jennings]

If your PDF is a PDF/A, changes are not permitted, however, Acrobat will normally ask if you want to save the PDF/A as a different version of PDF/X to allow changes. Perhaps if you first do a save-as> PDF/X> Settings> PDF/X-4, you might be able to save the PDF after you make your changes.