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Charge for non-existent

New Here ,
Jan 26, 2023 Jan 26, 2023

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I am getting charged $32.39 every month for a non-existent account. The withdrawal is coming from Adobe Acropro Subs XXXXX6000 CA.  I cant ask customer support for help because they say its for "paid" customers, but my account is non-existent.  Please help.

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Cancel subscription , How to

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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If you claim you have no such subscription with Adobe (and it doesn't appear under your account), then contact the bank and ask them to block this payment (and maybe the credit-card it was made with, in case it was stolen).

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Hi @Abra281292168jmm 

 

Hope you are doing well and sorry to hear that.

 

This is something better handled by our billing team.

 

I have shared more details with you in a private message. Please check

 

Regards

Amal

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New Here ,
Feb 08, 2024 Feb 08, 2024

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I am charged $32.29 a month and then when I go into my account it tells me that I need to subscribe. Is there a way for me to see what account this payment is tied to if I can provide someone with my payment information?

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New Here ,
Feb 17, 2024 Feb 17, 2024

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This is happening to me also.  I just noticed it this morning and realised I have been charged since September 2023. My account says I have no open subscriptions. 

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Same thing is happening with me, still being charged 32.39 and just realizing it. Need help

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