Clicking edit brings up black screen

New Here ,
Apr 01, 2022 Apr 01, 2022

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Hello community,

Clicking edit brings up black screenScreenshot 2022-04-01 at 12.06.19.png

 

Trying to solve this problem without uninstalling and re-installing 

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Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Apr 01, 2022 Apr 01, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs that you try to edit? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again and check.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

 

Regards

Amal

 

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