Clicking Mail Icon Causes Acrobat Reader to Freeze

[Brett5C34]

Hello!

We have a Citrix terminal server, and it has Adobe Acrobat Reader DC 2021.001.20142 installed. For the past couple of months, a couple users have had an issue emailing from Reader. When they click the Mail icon, the Send by Email pop up appears. When they click 'Next', the 'How would you like to email this document' pop up does NOT appear and Adobe Reader will freeze, Outlook will open, and an email will be created with the subject name being the PDF document's name, but the PDF will not attach. Adobe Reader then needs to be force closed, and this will occur every time.

This does not affect all users on the server, only a couple.

- Removing their Adobe AppData files fixes it for an email or two, then it happens again

- Removing and reinstalling Adobe fixes it for an email or two, then it happens again

- Tried the registry key to reset the Outlook connection, without any luck

Does anyone have any suggestions?

Thanks!

[MeenakshiNegi]

Hey Brett!

Sorry for the delay in response.

Please ensure that the application is updated to the latest version. In the application, go to Help > Check for updates.

You may also refer to the following help page to check the latest version available for the application: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

If the issue still occurs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html 

Let us know if you need any help.

Thanks,

Meenakshi

[AnandSri]

Hi @Brett5C34 

I hope you are doing well.

Are you still experiencing the issue with the latest Acrobat Reader 22.003.20263 Optional update, Oct 22, 2022 (Windows Only), or is it fixed with the newest version?

Let us know if you are having any trouble with the app.

Best!

Anand Sri.