Clicking 'Prepare Form' crashes Acrobat

[christopherp29797685]

Clicking 'Prepare Form' crashes Acrobat every time I push it. I have the most up to date version and I have re-installed and re-started my computer. Every other function works, it's just ''Prepare Form' that doesn't. Can anyone help ASAP?

[AkanchhaS · Accepted solution]

Hi @christopherp29797685 

Sorry to hear about the trouble caused.

Do you experience this crash issue after selecting a PDF file to "Prepare form" or the application crashes right after selecting "Prepare Form"?

Try the following:

1- Select a different file and then choose Prepare Form

2- Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat now check the tool again.

3- If it still does the same, then 

Run this cleaner tool to remove the existing installer and application's files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Thanks,

Akanchha