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Clicking "Request e-signatures" is breaking my PDF.

Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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Hello! This is a new issue I'm having. Our department sends out PDFs to be signed on a regular basis, and for audit purposes, they have to use the "Request e-signature" function. The PDF in question has several text fields that allow for multiple lines of text, as well as several "Show/hide a field" actions.

Well, everything looks good until you press the "Request e-signature" button, and then everything changes. Fields that were hidden are now visible. Text fields that had multiple lines of text are now a single line that runs off the page. Even the text that was typed into the fields is now italicized where a few moments before it wasn't. 


At the bottom of the screen, I get an alert stating that "Unsupported fields have been removed from this document."

As I said earlier, this is a new development. We used to be able to request an e-sig without any of these issues.

Any help would be appreciated. Thanks in advance!

TOPICS
General troubleshooting , PDF forms

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correct answers 1 Correct answer

Community Beginner , Feb 16, 2024 Feb 16, 2024

UPDATE: I've found a work-around. If, after filling in the form, I print to Adobe PDF, the new PDF keeps all the information safe. All I have to do is save it under a new name, click, "Request e-signature", add a couple of new fields for the signatures, and I'm good to go. It's a few extra steps, but I'm willing to do it.

I appreciate everyone's help. 🙂 Thanks

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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Have you created a Acrobat Sign Form?

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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Hi there! This form was not created for Acrobat Sign, no. It was originally created in InDesign and then exported into a PDF.

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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Acrobat Sign converts the form and removes unsupported features.

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Community Beginner ,
Feb 16, 2024 Feb 16, 2024

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I've got some some javascript going on (some mathematical equations) in the form as well, and from what I've heard, Acrobat Sign does not support javascript. Is that correct?

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Community Beginner ,
Feb 16, 2024 Feb 16, 2024

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UPDATE: I've found a work-around. If, after filling in the form, I print to Adobe PDF, the new PDF keeps all the information safe. All I have to do is save it under a new name, click, "Request e-signature", add a couple of new fields for the signatures, and I'm good to go. It's a few extra steps, but I'm willing to do it.

I appreciate everyone's help. 🙂 Thanks

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