Clicking the Signature field crashes Acrobat Reader 2017

New Here ,
Apr 28, 2022 Apr 28, 2022

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When our users click a signature field, Acrobat Reader 2017 hangs for a couple seconds and then closes.  We tried the following:

 

Uninstalled then cleared the C:\Program Files (x86)\Adobe\Acrobat Reader 2017\ folder then reinstalled.

 

This doens't solve the issue.  Help please.

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PDF forms , Security digital signatures and esignatures

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New Here ,
Apr 28, 2022 Apr 28, 2022

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We have also tried the following:

 

Edit > Preferences > Signatures .Under Creation & Appearance > click More > uncheck use modern user interface for signing.

 

This does not fix the issue either.

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New Here ,
Apr 28, 2022 Apr 28, 2022

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We've also noticed that the users having this issue also have an issue where trying to open the Preferences window will close the application.  I've checked the Segoe font and this doesn't seem to be the fix either.

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